Respond to service requests within agreed SLA arrangements, professionally and with empathy.
Responsible for pro-actively referring to advisers any missing requirements Case management of incoming queries as required Liaising with multiple internal departments to ensure resolution of queries within the agreed SLAs, escalations where appropriate.
The person in this role will maintain strong relationships with our advisers and investors and ensure that agreed SLAs are adhered to, client issues will be addressed and services improved over time. They will be responsible for the active monitoring of assigned client service enquiries and concerns that appear on the relevant customer communication channels, ensuring client response times are met, and identify potentially negative issues and escalate as required.
Are you the person we are looking for with the following skills/competencies?
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